Conflict Prevention and Resolution

Objective: Represent and defend the individual and collective interests of staff.

Means of action

  • Providing headquarters staff and field staff with information and/or recommendations (on a collective or individual basis) relating to the application and interpretation of the Staff Regulations, collective agreements and IGDS documents, in addition to currently applicable policies and procedures.
  • Providing information and/or recommendations on collective rights issues.
  • Providing information notes on procedures applicable to officials.
  • Representing or accompanying staff members in the context of conflict prevention and resolution.
  • Organizing information sessions, at headquarters and in the field, relating to legal issues, especially during regional meetings or via Teams.
  • Monitoring recommendations made by internal bodies and identifying trends in order to be able to respond to questions from staff.


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